One of my biggest frustrations is when hospitality businesses waste time and money on inappropriate training, rather than thinking about what they REALLY need to do to make a difference to the business. A new survey from People 1st has found that 39% of employers found their staff's performance hadn't improved enough after training, and 28% felt their training had been inappropriate.
Not just me, then...
The report makes some good points about how business should plan training and evaluate its impact back in the workplace. But what if your business is a small hotel, pub or cafe without a "talent management strategy" - or a training budget?
I'm doing a piece of work at the moment as part of NIACE Cymru's Festival of Dangerous Ideas looking at what small businesses need from training (see "Time to Change the Way Businesses Learn?") - I think trainers should be helping small businesses to work out what training they REALLY need, and then delivering exactly that rather than an off-the-shelf, one-size-fits-all course. And we should be keeping in touch with businesses after the training to help them implement what they've learned. I'm looking forward to sharing the results of the current project - if you haven't already, click the link and take the survey to tell me what YOU think:
I've been working in hospitality and training one way or another for over 25 years. I love helping small hospitality businesses to develop. Follow me and my continuing training adventures here...